Question 1

WHAT IS AN UNLICENSED MEDICINE OR SPECIAL?

Accepted Answer

In simple terms, its a medicinal product prescribed to a client that has no license within the United Kingdom but has a license within another country. When an unlicensed medicine has been prescribed, we require approval from the MHRA to import this product to distribute within the UK.

Question 2

I AM A NEW CUSTOMER HOW DO I ORDER

Accepted Answer

You will need to complete one of our account application forms. New accounts will usually be opened the same day that we receive the completed form.

Download an account opening form or call our Customer Service team on +44 (0)208 238 6770 should you have any questions.

Question 3

HOW DO I PLACE AN ORDER?

Accepted Answer

To place an order we will require a signed copy of our order form.

The completed form can be either emailed to us at orders@aliummedical.com or faxed to us on +44 (0)20 8238 6786.

Click the ULM form below to download an order form.

Question 4

WHAT DELIVERY SERVICE DO YOU OFFER?

Accepted Answer

Free next day delivery* is standard for stock line orders placed before 5pm.
- Temperature controlled warehousing 
- Temperature controlled shipping

Same day and Saturday deliveries are available, pricing for these services will be quoted upon request.

Exceptions may apply. We will inform you of any exceptions as and when they arise.

(* charges may apply)

Question 5

WHAT IS YOUR CUT OFF TIME?

Accepted Answer

Our cut off time for next day delivery of stock line orders is 5pm.

Orders for tariff/special lines have a cut off time of 4.30pm to ensure next day delivery.

You will be informed of any exceptions to this.

Question 6

DO YOU HAVE A PRODUCT LIST?

Accepted Answer

Yes. If you have any product enquiries please contact our Customer Service team on +44(0)20 8238 6770.

Question 7

WHAT DOCUMENTATION IS PROVIDED WITH YOUR PRODUCTS?

Accepted Answer

We provide Certificates of Analysis / Conformity where available. Many of our products are over labelled in English and we translate a large number of Patient Information Leaflets / Summary of Product Characteristic sheets. Please speak to our Customer Service team on +44 (0)208 238 6770 who will be able to advise on the availability of documentation for individual products.

Question 8

HOW DO I FIND OUT IF YOU HAVE A PRODUCT IN STOCK?

Accepted Answer

Alium Medical holds hundreds of stock lines available for next day delivery. If you have a product enquiry please call our Customer Service team 0208 238 6770 or email enquiries@aliummedical.com.

Question 9

HOW LONG DOES IT TAKE TO SOURCE A PRODUCT?

Accepted Answer

We can source most UK Special Products within 48 hours. If you would like us to source a Non UK line, we will need to apply for the necessary MHRA permissions - lead times can therefore vary. Please call the Customer Service team on +44 (0)208 238 6770 should you have any sourcing queries.

Frequently Asked Questions