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Privacy Policy

1. Scope

All data subjects whose personal data is collected, in line with the requirements of the GDPR.


2. Responsibilities

The Data Protection Officer / GDPR Owner is responsible for ensuring that this notice is made available to data subjects prior to Alium Medical Ltd collecting/processing their personal data.

All Employees/Staff of Alium Medical Ltd who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.


3. Privacy notice

Who are we?
Alium Medical Ltd is the organisation who collects personal data from you and in turn makes us a Data Controller. Alium Medical Ltd will use your data to help find the relevant pharmaceutical product/s for you, your establishment or for your patient/s which in turn makes us also a data processor.

With regards to why we collect the data and what we do with it, is we will use your data to find out your requirements and if you are interested in unlicensed medicines and or clinical trial medicine/s, we will find your requirements by our connection of suppliers. We do not make medicines ourselves.

If you are interested in obtaining unlicensed medicines or clinical trial products, we will use the details you have provided to us, so we can process and service your order in house.

Our Data Protection Officer / GDPR Owner and data protection representatives can be contacted directly here:

+44 20 8238 6770


The personal data we would like to collect/process on you is:

Personal data type:

Source (where Alium Medical Ltd obtained the personal data from if it has not been collected directly from you, the data subject.

Full Name

Registered Address

Contact Telephone Number

Contact Email Address

Product Interested In


The personal data we collect will be used for the following purposes:

  • We will use your data to help us service your enquiry.

  • We will use your data to help us manage any service you take out with us.

  • If you opted in for marketing in the future in regards to products we offer, we will only contact you on your preferred method with details of products or updates from Alium Medical Ltd such as a newsletter.


Our legal basis for processing for the personal data:

  • If you decided to enter into a business agreement with Alium Medical Ltd under the contract we will need to process your details to service your order.


Any legitimate interests pursued by us, or third parties we use, are as follows:

We do not process any special categories. We have included a list of what these categories are for your records under GDPR.

  • Racial

  • Ethnic Origin

  • Political opinions

  • Religious Beliefs

  • Philosophical Beliefs

  • Trade union membership

  • Genetic data

  • Biometric data

  • Health data

  • Data concerning a natural persons sex life

  • Sexual orientation



By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Consent is required for Alium Medical Ltd to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by sending us an email to



There may be occasions when Alium Medical Ltd are required to pass your personal data onto a third party in order to process your order.  Where the product ordered is manufactured by an approved UK ‘specials’ manufacturer, we are required to provide them with delivery information that is your address.

In all other circumstances Alium Medical Ltd will not pass on your personal data to any other third parties without first obtaining your consent.


Retention period

Alium Medical will normally keep information throughout the period of time that we do work for you, however, after this period has passed Alium will then strictly follow the retention periods that is set within the industry’s regulations.

In some cases (for example where we have your personal details for marketing related purposes) we may retain your information for longer period and we will advise you of this at the time by confirming this by email. Alium Medical will always provide you with the opportunity to opt out on all future correspondence such as email opt out.

At Alium Medical each department have different retention periods that are set out by our industry regulations. More information of your personal data can be obtained from our Data Protection Officer. If you would like more information please send an email to


Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.

  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.

  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.

  • Right to object – you have the right to object to certain types of processing such as direct marketing.

  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

  • Right to judicial review: in the event that Alium Medical Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.


All of the above requests will be forwarded on should there be a third party involved (as stated in 3.4 above) in the processing of your personal data.



In the event that you wish to make a complaint about how your personal data is being processed by Alium Medical Ltd (or third parties as described in 3.4 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Alium Medical’s data protection representative the Data Protection Officer.


The details for each of these contacts are:

Information Commission Officer (ICO)

Wycliffe House

Water Lane



0303 123 1113


Data Protection Officer (DPO) contact details

Data Protection Officer

7 Capital Business Park

Manor Way




+44 (0)20 8238 6770


Privacy statement

Read more about how and why we use your data below.


4. Online privacy statement



Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.


Visitors to


When visitors arrive on we use a third part service, which is google analytics, we use this to collect from you basic internet log information and information on your behavior patterns while you’re on the site. This information lets us know how many visitors come to the site and what pages they are looking at and the amount of time they spend on certain pages. The information collected cannot identify anyone and we ensure ourselves and google do not use this information to identify an individual of someone who has or is visiting our site. If we do want to collect personally identifiable information through our website, we will be up front about this.

We will make it clear when we collect personal information and will explain what we intend to do with it.


How we use Cookies

You can read more about our cookie policy coming soon.



We will send out a newsletter to people who have explicitly expressed interest in our products updates and selected email as their preference for receiving this by selecting the relevant box on our order form.


Inbound Calls to Alium Medical Ltd

All inbound and or outbound calls made to our office are not recorded.


Security and Performance of

We use a third party company to host and protect our website from malicious malware and attacks which means it will check your IP address on arrival.


Complaints through Alium Medical Ltd

Whatever complaints Alium Medical Ltd receive they are recorded and stored. Storing complaints is required by industry regulations and are only viewed in-house by our regulators should they need too.

Only the basic personal data is required about you, so we are able to respond back you by telephone, email or by post.


Why does Alium Medical Ltd need to collect and store personal data?

In order for us to provide you with the correct pharmaceutical products, we need to collect personal data for correspondence purposes and detailed product provision. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Alium Medical Ltd would contact you for additional consent.


Will Alium Medical Ltd share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Alium Medical Ltd in the course of dealing with your product requirement. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the pharmaceutical products you have ordered with Alium Medical Ltd. When they no longer need your data to fulfil this service, they will dispose of the details in line with Alium Medical’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.


How will Alium Medical Ltd use the personal data it collects about me?

Alium Medical Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. Alium Medical Ltd is required to retain information in accordance with MHRA regulations, such as information needed for adverse effects and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.


Under what circumstances will Alium Medical Ltd contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.


Can I find out the personal data that Alium Medical Ltd holds about me?

Alium Medical Ltd at your request, can confirm what information we hold about you and how it is processed. If Alium Medical Ltd does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.

  • Contact details of the data protection officer, where applicable.

  • The purpose of the processing as well as the legal basis for processing.

  • If the processing is based on the legitimate interests of Organisation Name or a third party, information about those interests.

  • The categories of personal data collected, stored and processed.

  • Recipient(s) or categories of recipients that the data is/will be disclosed to.

  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.

  • How long the data will be stored.

  • Details of your rights to correct, erase, restrict or object to such processing.

  • Information about your right to withdraw consent at any time.

  • How to lodge a complaint with the supervisory authority.

  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

  • The source of personal data if it wasn’t collected directly from you.

  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.


What forms of ID will I need to provide in order to access this?

Alium Medical Ltd accepts the following forms of ID when information on your personal data is requested:

[Passport, driving licence, birth certificate, utility bill (from last 3 months)]


Contact details of the Data Protection Officer / GDPR Owner:

Data Protection Officer

7 Capital Business Park
Manor Way
Borehamwood, Herts

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